Centrad Healthcare

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Customer Bill of Rights & Responsibilities

Centrad Healthcare, LLC shall honor customer rights and inform customers of their rights in the service process. Customers will receive a written copy of Customer’s Rights and Responsibilities at the time of the admission. Centrad staff will be trained in reviewing Customer Rights with the customer/caregiver and will ensure understanding of these rights and responsibilities. The customer/caregiver will be asked to sign a form documenting receipt and understanding of their rights. This form will be filed in the customer’s record. If a customer cannot read the Customer Rights and Responsibilities Statement, arrangements will be made to have it read to the customer in a language the customer can understand. If the customer is a minor or requires assistance in understanding these rights, a legal guardian, parent, or other responsible party will be informed.

CUSTOMER BILL OF RIGHTS
You have the right to:

  1. To be fully informed in advance about care to be provided and of any modification to the service/care plan
  2. To participate in the development and periodic revision of the plan of care
  3. To refuse services or treatment after the consequences of refusing treatment are fully presented
  4. To be informed in advance of care being provided, charges for services, including payment for care expected from third parties and any charges for which the client will be responsible
  5. To have you and your property treated with respect, consideration, recognition of client dignity and individuality
  6. To be able to identify visiting staff members through proper identification
  7. To be free from mistreatment, neglect or verbal, mental, sexual and physical abuse, including injuries of unknown sources, and misappropriation of client property
  8. To voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, staff or care/service without restraint, interference, coercion, discrimination or reprisal
  9. To have grievances/complaints regarding treatment or care that is (or fails to be) furnished or lack of respect of property investigated
  10. To choose a health care provider
  11. To expect that all protected health information received shall be kept confidential and private
  12. To be advised of providers policies and procedures regarding the disclosure of clinical records
  13. To receive appropriate and professional care without discrimination in accordance with physician orders
  14. To be informed of any financial benefits when referred to an organization
  15. To be informed of one’s responsibilities
  16.  To be informed of providers scope of services and/or specific limitations, abuse or neglect.


CUSTOMER RESPONSIBILITIES
It is your responsibility to:

  1. Dial “911” whenever a life threatening medical emergency arises
  2. Provide complete and accurate information regarding your history and billing information
  3. Comply with your physician’s orders and plan of care
  4. Use and care for the equipment provided and not allow use by anyone other than the authorized patient
  5. Contact us of any equipment malfunction or defect, and allow our staff to correct the problem
  6. Advise us of any changes in your status, including address, medical condition and billing information
  7. Assume payment responsibility for services not covered by your insurance carrier, except when not allowed
  8. Maintain a safe home environment for the proper utilization of equipment
  9. Pay for the replacement costs of any equipment damaged, destroyed or lost due to misuse, abuse or neglect.

To view a PDF with an overview of all of our Important Patient Notices, click here.