Centrad’s wound care program has been designed to support your efforts to provide favorable clinical and financial outcomes for your facility and the patients in your care. We know that providing quality care is a critical factor in prevention of readmissions, risk mitigation, and cost management.
Our clinical support specialists include leading experts in the industry who will work with your facility to develop and implement treatment protocols, formulary management and order replenishment programs, staff education & training programs (provided on site or via webinars for your convenience), and risk assessment and control programs.
Our Account Representatives (AR) visit customer facilities routinely to gather claims documentation, coordinate in-service and education programs, record wound progress for each wound care site, monitor and manage inventory, and order replenishment programs. The AR will track and report all aspects of the program on a monthly basis, ensuring that your facility’s clinical and financial outcome expectations are being met by Centrad. All Account Representatives are thoroughly trained on all aspects of Centrad’s Wound Management Program.
Each Account Representative is teamed with a Customer Service Representative (CSR) who is dedicated to support your facility. Like the Account Representatives, all Customer Service Representatives are thoroughly trained on reimbursement, clinical support, and product knowledge. CSRs are office-based and, as such, are always available to support your facility. We are available 24/7, 365 days per year.
Centrad has developed a “Quality Documentation Set” manual. This one of a kind guideline to all aspects of wound management in post-acute care, including claims documentation, reimbursement and wound care product utilization parameters, is a resource that assures both compliance and cost avoidance.
Our clinical and reimbursement experts use this desk reference to support staff education and training programs, and Centrad Account Representatives use the QDS manual to guide their day-to-day activities in support of your wound care program.
Centrad’s in-network contracts with a wide range of 3rd Party Payors, coupled with our claims documentation and reimbursement expertise, ensures that we meet your cost avoidance criteria.
Typically, Centrad’s revenue cycle management expertise allows us to capture 20% more 3rd Party Benefits.
Centrad has contracts with all major manufacturers of Wound Care Products. We stay tuned in to and are continuously researching manufacturer product development activities to make sure we are aware of such development, and that we bring new ideas and evaluations of the latest products to you.
A listing of frequently used products by product category can be found in the Centrad quick reference guide and in the QDS manual.
Notably, Centrad provides a full-range of secondary dressings, including bordered gauze. Foam dressings are provided following CMS utilization parameters of full-thickness, moderate drainage every 3 days. Centrad also provides the convenience of silver collagen dressings.
Centrad’s team of Wound Care Clinical Support Specialists are experienced in all facets of wound care management, including Products, Treatment Protocol’s, 3rd Party Reimbursement, Staff education and more.
Clinical Support Specialist, Wound Care
Pat first joined Centrad in 2003 as Director Wound Management and then rejoined the company September 2012. Prior to joining Centrad in 2012, she was Clinical Specialist, Wound Care at American Medical Technologies (AMT) for six years. Before joining AMT, she was District Manager, Wound Care at Abbott Nutrition. Prior to that, she held several Sales Project Manager and other positions at Smith and Nephew. Before Smith and Nephew, she was the National Long Term Care Account Manager at Knoll Pharmaceutical.
Pat has over 27 years of experience in wound care reimbursement, product development and product application, pharmaceutical and medical device sales. She is a Wound Care Certified Nurse from NAWC and a Certified Wound Care Specialist from AAWM.
She is a retired Colonel in the Army Nurse Corp and holds a Bachelor’s in nursing from the University of Pittsburgh.
Clinical Support Specialist, Wound Care
Christi joined the company in May 2007 as an Account Representative. She has concurrently held the position of Clinical Support Specialist, Wound Care since then. Before joining Centrad, Christi was a Territory Manager for a Home Health Agency in New York. She has over 14 years of experience in healthcare including nursing, medical billing & reimbursement, and Wound Care Management.
Christi is Wound Care Certified from NAWC. Christi holds a Bachelors of Science Nursing from the University of Delaware.
Centrad’s clinical orientation is demonstrated by the many credentialed healthcare professionals who serve our customers in a variety of positions throughout the country, including:
Western Region Sales Manager, Denver, CO
Northeast Region Sales Manager, New York, NY
Account Representative, Brooklyn, NY
Account Representative, New York, NY
Account Representative, Louisville, KY
Account Representative, Memphis, TN
Account Representative, Houston, TX